wireless.jpgI was reminded today by commenter Joaquín Avaria about some features that many don’t realize are available, as one of them I mentioned some time ago worked well for him.

One day, while at the Amazon forums, I saw a tip from a customer whose Whispernet on his new 3G Kindle-2 model (Global) wireless had suddenly stopped working in that he could not connect to the Internet . Because he was not in the U.S., he couldn’t easily call Amazon voice support w/o charges to his phone. (U.S. residents, on the other hand, can always call Kindle Customer Support at 1-866-321-8851 for a quick response and no time charges.)

After writing Kindle Support (kindle-cs-support@amazon.com) about his problem, he received e-mail from Kindle Customer Support advising him that he should sign in to Amazon to use the Call Me feature, which used to be available only in the U.S. but is now also available in Australia, Canada, France, Germany Hong Kong, Japan, and the United Kingdom, as well as in Guam, Puerto Rico, and the Virgin Islands.

Once at the Call me form, you select your country and your phone number and whether you want a call-back ‘Now’ or ‘In 5 minutes.’

Those for whom this option is not available but who need phone support would call 1-206-266-2992 for that, but long-distance charges probably would apply — in that case, you can use the same form to select the ‘E-mail’ Tab at the top to receive an e-mail response usually within 12 hours.

Customer Phone Support asked him to go through some steps with them and those worked to get his 3G wireless working again. Here are the steps he reported but first you’d need to turn ON the Wireless and also go to Kindle Settings page by pressing the Menu button and then ‘Settings’ …
‘ On the Settings page I had to press 311 – this opened up an application that searched for al the wireless providers in the area.
I chose one that I knew had good signal in the area and that was that… ‘
(The “311” feature doesn’t work for the Kindle-1 or for the Kindle-2 U.S. models, as they use the U.S. Sprint cellular network rather than the AT&T one.)

Any of you who have a Global (or International) 3G Kindle and have great difficulty connecting via 3G cellular wireless can try it out to see if it helps.

Here’s the way you can check which type of Kindle model you have.

For all Kindles
At the settings page, inputting ‘411’ will get you device info, such as whether the Kindle is registered, the Kindle Serial Number, the Radio Serial Number, Roaming Version Number, and other info we normally don’t care about — but the Kindle Serial Number is handy for earlier Kindles especially because the one on the back of the Kindle is so small it can be quite hard to read when you need it.
The Kindle Serial Number can now be found on the Menu/Settings page.

For all Kindles with 3G cellular wireless — Any Kindle 1, Kindle 2, Kindle DX’s, and also Kindle 3’s purchased with the 3G feature:
Inputting ‘611’ there will get you modem and 3G cellular network info.

For all Kindle 3’s (UK: K3)
Inputting ‘711’ there brings up a page with WiFi status info.

When you’re done with any of these pages, press the ‘BACK’ button to get back to where you were and press that button again if you want to go another ‘jump’ back.

Also, be sure to turn your Wireless Off at that point (unless you’re using it).

Via Andrys Basten’s A Kindle World blog


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