19

Pepper 3The Pepper Pad is finally here, ready as review fodder for the TeleBlog.

Oh, the timing! Amazon has knocked the still-high price down to $670 after a $150 rebate, and eCost.com will go as low as $649. What’s more, thanks to a recent update, the Pepperized version of Mobipocket is much better than before–when you couldn’t even change the size or style of the letters on your screen when reading Mobipocket e-books. Pepper says further improvements are on the way. Len Kawell, founder of Pepper, is a hardcore e-booker, having founded Glassbook, which Adobe acquired and used to develop PDF. Hey, I won’t hold Len’s past against him (humor alert).

Any e-book-related questions about the freshened-up Pepper? Or usage tips and other comments from existing Pepper owners? Pepper employees and contractors are welcome to speak up, too, just so they reveal their affiliations. Here’s what I myself am thinking about the Pepper Pad 2, which the 3 will soon supersede:

Screen and (split) keyboard

The TFT SVG screen of 8.2 inches is quite readable even if it isn’t absolutely optimal for e-books and won’t please those insistent on the reflective approach of E Ink. I can vary the brightness but apparently not the contrast. While screen reflects light a little more than it should, it’s surprisingly bright; perhaps tomorrow I’ll take the Pepper outside and see how it fares in the sunlight. Sharpness isn’t at XGA levels, but still sufficient for heavy-duty reading.

I love the little scroll wheel to the right of the screen. Nice going, Len! Works great with both Mobipocket and the Web browser, helping to distinguish your box from the competition. So far, though, I hate the split keyboard. More on that later.

Like some others, I wish the Pepper were lighter and a bit smaller, a goal that the elimination of the split keyboard would help achieve. It’s 2.3 pounds. I’d be more comfortable with the weight–just a tad heavier than the Cybook‘s–if the machine were configured in the portrait mode, which the Pepper used to be. The present landscape mode is better for movies than for e-books.

Storage, CPU and those other grubby details

Nope, you don’t need a monster machine to use Mobipocket, the e-reader with which the linux-OS Pepper comes. For what it’s worth, the basic specifications are a 624Mhz CPU (Intel XScale PXA270), 256Mb of RAM and 20G of storage.

You’re all set for thousands of books. Pepper sent me the same machine as the one on sale at Amazon, so these specs apply.

Mobipocket issues

Ideally a newer Mobipocket will soon let e-book fans use the Pepper in the portrait mode, the way the usual flavors do. The Pepper’s cursor arrows are in a good place for page changes while you’re in the landscape mode, and I suspect they’ll also work out in the portrait mode.

Integration with the Mobipocket store online is seamless. The only question I have is, Will this harm independent booksellers? Also, TeleBlog readers already know how I feel about people getting locked into proprietary formats. Oh, to see the Pepper in action with the forthcoming dotReader in its double-column mode! (Reminder: I’m a ringleader of the OpenReader Consortium and dotReader is our first implementation).

Meanwhile do any Pepper users want to share thoughts on the use of HTML and ASCII on the Pepper?

Multimedia

While e-books are my main interest, I will say that the Pepper excels at its main task, multimedia. Videos show up beautifully on the machine.

Net radio sounds tiny on the built-in stereo speakers. But I wasn’t expecting much to begin with. Audio is crisp with good headphones.

The browser

The browser–a Firefox derivative–is apparently faster than earlier versions about which other reviewers griped.

Oh, and if you don’t notice at first, here’s how you change the font size in the browser.

Battery life

Yes, the battery does die after three or four hours. Don’t buy this machine to enjoy on extended hikes. I suspect improvements will be on the way.

More on the keyboard

I wish that Pepper would replace the split keyboards–to the right and left of the screen–with a good virtual keyboard to reduce size and weight. True, the split keyboard is organized QWERTY-fashion. But I still find myself typing very slowly on it. A Pepper tech support person assures me that to know the keyboard better is to love it more (or perhaps in my hate to hate it less). Maybe existing Pepper owners can fill us in. Jon Melamut, a bizdev guy at Pepper, tells me he’s doing perhaps 25 word per minute on the keyboard–much faster than with a virtual keyboard. So maybe, given the chance, I could yet adjust.

For those of us who prefer our keyboards whole, the Pepper lets you add on a Bluetooth-style KB, which you can use for searching e-books and, I’d hope, eventually for interactive e-book reading. You can use a mouse, too.

With the Pepper propped up on its wire stand, this could be a cool quasi-laptop once the variety of software expands. OpenOffice or an equivalent, anyone? If the Pepper’s OS won’t allow it now, maybe the company should consider doing so in the future.

The price issue

May Pepper hangs in there for time when a $149 Pepper is possible! List is $850. Because some new laptops can sell discounted in the 400s, Pepper will have to justify the machine on grounds of ease of use and reliability. The new software upgrades, which covered far, far more than Mobipocket, have helped tremendously in that respect. I know this first hand, since Pepper accidentally sent me an machine without the updates.

Pepper’s Great Challenge: Reconciling the ease-of-use pitch with the dismal realities of tech:

Alas, technical challenges help create the built-in paradox for a product like the Pepper. The company is conscientiously trying to court nongeeks through ease of use, or at least management of problems that may spring up. But what to do about woes that originate from a router, say, rather than not the machine? Or from other outside factors? The router example isn’t coincidental. Prior to the upgrade, I couldn’t get the Pepper to do encrypted WiFi, a “must.”

Oh, and then there’s old Tower of eBabel problem. How to explain to a newbie that Mobipockiet can’t read Adobe files? Luckily I hear that PDF is on the way. But there’ll be other issues like this. Simply put, while Pepper would love to position the Pad as a consumer item just like a high-def TV, the realities of tech may get in the way. Few industries are as Murphy’s Law-prone.

In fairness to Pepper, when technical issues arose over the issue of whether my borrowed unit needed an upgrade, the help was excellent. Kathy at the other end knew I was a reviewer, so I can’t promise you’ll get the same great treatment, but so far I have positive vibes about the company. In the end, I’m convinced, it’s the humans, the tech support staff, who might make the difference–in the positioning of the Pepper as an enticing bundle of entertainment for nongeeks.

Pepper ideally will be flexible in helping people faced with router problems and others that haven’t anything to do with the machine. Otherwise consumers will feel betrayed. My hunch is that Pepper will do the right tihng.

Memo to Amazon: The eBabel issue (continued)

Hey, guys, I know you’re reading the TeleBlog. Interesting, isn’t it–how the Pepper runs Mobipocket (Amazon-owned) and is on sale at store A? Too bad about this eBabel complication. With e-book standards and more openness in software, you might well be moving more Peppers. More competiton in e-book software would be good for consumers. Only one company makes software that can read DRMed Mobipocket, however, and that’s, yes, Mobipocket, Jeff B’s baby. Without a proprietary format involved and with DRM issues addressed by standards-setters, Pepper might not have to wait as long for a final version of the reader.

No–nothing against the good folks at Mobipocket, whose reader is miles ahead of those from Adobe and the rest. It’s just that they need to be more standards oriented and work toward true standards without DRM gotchas. Otherwise all this rhetoric from the e-book establishment about container formats and the rest will be in vain. E-books will still dwell in the Tower of eBabel, and, as noted, that will hurt Pepper’s pursuit of the nongeeks.

About that photo

I finally got a chance to change the Pepper photo to one that shows the review unit, or something close to it. I will also be making other tweaks.

 
19