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From Marilyn Jenkins, President and CEO of CyberRead, Inc., and quoted with permission:

We have not received payment since July 2003. Our contacts at Content Reserve do not returned our calls or emails. CyberRead had accounts as both a publisher and a retailer. After discussing the new fees for publishers and retailers we exited from their system and removed their books from our system. At that time I was assured they would settle up all fees due. That has not happened as yet. I’m beginning to wonder if it will…

I am quite frustrated that the only payment I ever received from them took one year to get and I have not received payments since. CyberRead has been with Content Reserve as a publisher and retailer since the beginning. My agreement with them required monthly payments. When this is brought to their attention, no response is received. The question is: are they closing their doors? Or simply ducking out on payments like many declining technology companies in the recent past?

…The feeling I always get from anyone at Content Reserve is they are quite a bit above me and don’t have time to bother with me. I feel customer service is simply a bit of manners. I treat my customers as I would like to be treated (nicely and with respect) and I expect my vendors to treat me the same. Perhaps they will not take us seriously until we begin to treat them like they treat us, firmly and with authority…

 
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