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Posts tagged Amazon customer service

Amazon adds UK post offices to bricks-and-mortar footprint
November 27, 2014 | 4:42 pm

British Booksellers AssociationAmazon has just expanded its distribution and delivery network in the UK by partnering with the Royal Mail to deliver Amazon packages to British post offices - an arrangement that observers say could help to support the ailing UK postal service, already under attack from private sector competitors in the parcels and door-to-door delivery space. The UK post office network, spun off from the delivery network in April 2012 as Post Office Ltd., gives Amazon around 10,500 new points of presence across the country, "taking the total number of Amazon pickup points across the UK to more than 16,000," according...

UPDATE: Amazon customer’s account mysteriously restored
October 23, 2012 | 12:25 pm

Yesterday, David Rothman brought you the story of the now Internet-famous Norwegian Amazon customer known only as Linn, who recently experienced the nightmare of having her entire Amazon account closed and blocked—by Amazon—and without any reasonable explanation whatsoever. Linn's story has since popped up all over the Internet—it was covered by outlets including Wired, Boing Boing, The Guardian, Gizmodo, The Huffington Post, and probably hundreds of other blogs and websites most of us have never even heard of. Of course, when an Amazon customer service story as shocking and offensive as Linn's goes viral, you can bet your Kindle Paperwhite that the...