The Great Scare: a long time Kindler trying to figure out a Sony Reader
August 11, 2010 | 9:26 am
By Alejandro Sanchez
Until recently, I was like many of my fellow readers, in that I owned a single e-reading device. I made the conscious decision to pass on free public library books to be able to purchase contemporary books at $9.99 and under. However, three things drove me from my happy walled garden: first, I began working on a digital library for my school; second, I began to notice that the initially atrocious quality of Google books has been slowly improving; and lastly, a recent posting over at ireaderreview highlighted the arrival of the $99 reader. I quickly seized the golden opportunity that was presented to me and purchased a Sony PRS 300 at $99 (found at P.C. Richard and Son). I am one of those people who anguish endlessly over whether or not to buy an expensive electronic device and this decision seemed to be one of those challenging moments. I eventually “cowboyed up” and bought a silver unit along with its ridiculously overpriced and underwhelming cover. The most astute of Teleread’s readers may already notice a change in my tone, from one of subdued excitement, to one of slight frustration.
This perception I assure you is not entirely unfounded. When I got home, I realized that Sony was not going to make this an easy install and read process. I have to thank the rocket scientist who decided that a wall charger was an unnecessary luxury; the reader took 2-3 hours to charge. On the bright side, when it did finally charge, at least the much maligned Sony e-book library software did not crash my computer. However, I did face a slightly tougher time attempting to get Adobe Digital Editions to recognize the reader. An inability to interact with Adobe Digital Editions would have decimated my only reason to get this unit, which was as mentioned earlier to read library e-books. I was able to eventually get the reader recognized within Adobe Digital Editions by loading the Sony hardware. Thankfully, I am now able to read library books on the reader. I am also glad that I have some knowledge with computers otherwise I can see how this process can easily become confusing to the less savvy. I am certainly not the first person to weigh in on the needlessly confusing process of installing and using a Sony reader alongside Adobe Digital Editions, but I may represent the future for Sony as its e-reader products begin to come down in price.
Ironically, the market is slowly bringing down Sony’s reader prices as consumers flock to the more endowed offerings of Amazon and Barnes and Noble regardless of Sony’s less than competitive stance. I am willing to meet the Sony PRS 300 on its own terms, but I am admittedly confused as to what those terms may be. Unlike Amazon and Barnes and Noble, Sony’s e-reader strategy can only be defined as “controlled chaos”. I received this unit at a discounted price but am at a loss as to whether or not the unit should come with e-books loaded. I am betting on the side that says that my unit is a refurbished one: this admittedly makes me a little uneasy as to what I’ve bought, being that P.C. Richard and Son has not stated in their advertisement that this is a refurbished unit. I wish I had a definitive answer but as with most things in PRS world there are no clear cut answers. I can’t see Sony being in the e-reading business much longer with the type of service quality that they are offering. I was initially at a loss as to how Amazon can take such a lead in not only content, customer service but also in build quality, that naiveté has been erased by a mere two-three hours with my “new” Sony reader. I guess the silver lining for Sony and its customers may be that there is no where to go but up from here, that is if Sony doesn’t emulate airline flight attendants of late and leave us all stranded at the gate.



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Comments:
Having tried them all: ebookstores and ereaders — i.e. those available to me here in Canada, I have to say the Amazon store/Kindle and all it’s Apple apps are hands-down the best. Forget ePub, the Kindle format is the best for reading. If only “all” the books I want were in their store I’d only shop there.
Alejandro – go to mobileread and you can find all your issues with connecting the sony answered. It’s very easy.
It’s unlikely to be a refurbished unit as similar (net) pricing was available direct from Sony and Best Buy this weekend.
The ghastly initial experience you have had trying to sort out Sony and ADE is *exactly* the reason why Amazon has no motivation to add ePub to the Kindle. It already has a format which is seamless and easy for the end-user. Why complicate things?
EPub and ADE are fine once installed and provided nothing goes wrong later (replacing your laptop fro example) but it is harder to manage. And no consumer should have seek out online forums “to find all your answers” when there ought not to have been any questions in the first place.
LongTimeEreader:
I am member of Mobileread and am greatly indebted to all of the sites members for taking time out of their day to answer questions. However, they are not Sony employees and as such lack answers to questions which should be appropriately directed at Sony. One question I did pose was regarding Sony’s warning that “Text Optimization” was compromised when using certain library e-books. I posed the question at Mobileread not a single person out of 184 viewers could answer it. Sony could take a page out of Amazon’s book and offer a comprehensive approach to customer service, that after all would go a long way in justifying their price points.
Alexander:
I completely agree with your explanation regarding ADE Epub and Amazon’s refusal to use it. Initially, I believed Amazon was making excuses as to not wanting to support Epub, but after my own recent experiences with it, I am less than enamored. Adobe Epub is needlessly complex. I’m not saying its impossible to use, but there has to be a fundamental rethinking as to the way library e-books are managed. The whole system seems to be a bit outdated.
I have a number of Sony products (though not an ereader), and Sony customer service and support is a nightmare. I buy their laptops because I like their combination of power and lightness, but I buy them knowing that I’m pretty much on my own, because calling customer service is so painful.
Sony does get credit for convincing me that ereaders might finally make it this time, though. When I saw their eInk displays in Borders (before the Kindle), I saw something that I could imagine reading on for extended periods. So when Amazon came out with the Kindle, I was willing to buy it sight unseen.
Alejandro, one of the benefits of owning a Sony instead of a Kindle is that you can also purchase from Kobo, which sometimes has better prices and/or selection than Sony (and occasionally even than Amazon.) By downloading the Kobo epub and showing it to ADE, you can (eventually) get it into your Sony. Kobo runs a lot of promos with discounts.
The irony of this is that MS .lit, late-mark Mobipocket (Kindle), and ePub are all built off of the base of OEBF. By itself, the OEBF standard was fine, and did everything anyone could want in a basic ebook format. MS .lit (still my favorite, even though it’s basically dead) is almost straight OEBF. ePub is an elaboration. Mobi is an earlier format that was brought into harmony with the spec. None of them behave the same in use because of DRM and proprietary extensions.
Sigh.
Regards,
Jack Tingle
Having just moved into a new apartment without a TV in my bedroom, I’ve taken to reading before bed and have been researching getting an e-reader myself. I like the openness of the Sony, but I’m a long time Amazon lover and so I’ve really been on the fence.
I do want to point out, though, that I know a few people at PC Richards and they don’t sell refurbished products, so I can assure you that what you bought was new. I do agree that the pricing of ALL e-books should have some kind of e-book collection already installed, even if they’re public domain titles. It should also come charged like when you buy a cell phone, in my opinion.
I’ve had a Sony 505 for about a year and a half now and I love using it to read.
That being said, by far the most hair-pulling, high blood pressure-inducing part of using this device is having to deal with Digital Editions. I’ll begrudgingly admit that DRM may be called for in some circumstances, but how Adobe administers it *must* change. What if I change e-mail addresses? What if I have multiple e-mail addresses? What if I forget my Digital Editions login ID and have to create a new one? Adobe’s support of Digital Editions is barely short of pathetic.
I bought a PRS300 a couple of months ago and have had no trouble with it. I love it and would boy another without hesitation. No trouble? – maybe because I stay away from books with DRM. There is a wealth of free, legal stuff on the ‘net and I stay with that. Of course if you want the latest John Grisham you have no choice.
The question is – is this really a problem with Sony, or just a problem with ADE?
Personally I think Sony’s eventually going to drop out of the ereader race, but that’s simply because even though they have an ebook store, they simply don’t have the simple integration with the reader that Amazon and B&N have, and the screens on their high-end readers also have more glare. I have a PRS-505 and love it, don’t get me wrong, but I’m also not the average user since I’m actually removing any and all DRM from titles I purchase. I’m not the average buyer for this kind of device.
Sony will keep selling ereaders as long as they make a profit, but I don’t see them sticking around for the long run unless they can not only streamline the reading experience, but also get both better ebook and reader device distribution. Eventually they’ll need an iPad killer wit a transflective screen as even eink won’t be able to compete with that.
I’ve been an eReader for almost 2 years now and love it. I originally began eReading when I bought my first Palm. It made me believer. I loved having books with me wherever I went. But declining eyesight forced me to change reading devices and I now read on a 5.4″ pocket-sized laptop running Win XP. It’s great and I can increase the font size as large as I want it in a lot of eReader programs.
One thing withing the Ereader industry that I hate are eBook dealers dictating that if I want to read the books that they sell I either have to buy their device or use their eReader software.
The eReader industry needs to come up with a standardized format for the masses to use. And it needs to have good functionality in font sizes (not just 2-4 sizes), scrolling, bookmarks, etc.
Even after the rootkit disaster a few years ago cost them millions, Sony was STILL talking about putting spy software on your PC to tag ‘illegal’ file-sharing. I would not trust them an inch.