Smashwords is one of my favorite ebookstores. I probably buy more ebooks there than from any other ebookstore. A lot of that has to do with price, but it also has to do with my desire to find great reads from indie authors rather than supporting Agency 6 overpricing of ebooks.
The good of Smashwords is that it is a place where one can find true gems, true masterpieces among the slush, and find them at very reasonable prices. Some excellent, even outstanding, authors I have found at Smashwords are Richard S. Tuttle, Vicki Tyley, Shayne Parkinson, Lee Goldberg, Catherine Durkin Robinson, Saffina Desforges, and Markus Kane.
The bad of Smashwords is how difficult it can be to find these authors.
Consider this week (March 6 to 12), which is Read an eBook Week, both worldwide and at Smashwords. Many authors are running specials on their ebooks at Smashwords, from 25% to 100% off the normal retail price (which is often not very high to begin with). If you want to peruse all of the ebook specials, you have to wade through 12,224 ebooks. To peruse all of the ebooks available at Smashwords, you have to wade through 37,249 ebooks, a number that grows daily.
Until today, searching the eBook Week specials didn’t permit you to search by coupon code. Fortunately, that filter has been added as of this morning. The primary filters are limited. If you choose “New Releases,” “‘RE100′ 100% Off,” and “Longs (25,000+ words),” that helps cut the list to 66 ebooks, but it doesn’t show you those ebooks that have coupon codes of 75%, 50%, or 25% off that are free as well once the discount is applied, nor does it include those ebooks that are free without a coupon code.
The point is that even with the addition of filtering by coupon code, two people are getting short-changed — the reader looking for a bargain and a quality read, and the author who is trying to build a following — because there are just too many variations that are not inclusive enough. I know this from my own experience of the past few days at Smashwords.
Through last evening, I have purchased about 40 ebooks — all ultimately for free because of the coupons — yet that has taken me through only the first 1,750 ebooks in the specials over the course of many hours. I’ll never get through all 5,771 ebooks that are part of the eBook Week special event and are filtered by “New Releases” and “Longs (25,000+ words).”
The bad and the ugly of Smashwords are the filtering and the remembering. Both are inadequate considering how many ebooks Smashwords hosts and how important it is to expose readers to authors. Consequently, I think Smashwords needs to add these features to make the site better for both readers and authors.
First, it needs to give the reader the option to exclude from display ebooks already purchased. I’ve already purchased Vicki Tyley’s three ebooks; do I need to see them again when I search for more ebooks to read?
Unfortunately, just excluding what I have bought from a search won’t help me enough when I return to Smashwords tomorrow. Consequently, second, I should also be able to exclude ebooks that I have already seen in the past 30 days. After 30 days, they should be readded to the visible list because what didn’t interest me last month may interest me this month. Yet, I shouldn’t have to keep struggling to get through ebooks because there are so many of them to get through.
This raises another issue: If a book is regularly priced as free at Smashwords, you can download it immediately. You don’t have to go through the checkout process. But by not going through the checkout process, the ebook is not added to your list of purchased ebooks. In addition to not being added to your purchased list, you do not have to have purchased the ebook to write a review about it, whereas with ebooks that you have to purchase — even if they are free after a coupon is applied — you must have purchased the ebook to write a review. I think that all ebooks should be added to one’s purchased list and that should be a prerequisite to being able to review an ebook.
Third, Smashwords should add another length category: Medium (25,000 to 50,000 words) and change Longs to 50,000+ words. I generally prefer longer books and know that I will never read poetry or short stories — they just are not to my liking.
Which brings me to a fourth suggestion: Instead of having categories from which I can choose a single category to search, such as Historical, why not offer me categories to exclude. I do not like books about vampires and am not interested in erotica, among other categories. Why not make a search an excluding one rather than an including one? This way, I can exclude all the topics I am not interested in at all, yet see what books are available in the multiple topics that I am interested in.
As part of the fourth suggestion, Smashwords really — desperately — needs, fifth, to add more categories and subcategories. For example, the category “Fiction: Historical” covers an ocean, not a waterfront. But I’m not interested in caveman historical fiction and probably not in pre-Elizabethan historical fiction. I suggest that it would be beneficial to both readers and authors for more extensive categories and subcategories along the lines that Barnes & Noble provides.
Overall, I can’t recommend Smashwords enough. It is a great place to find some great ebooks at a reasonable price. You simply have to be willing to give authors a chance. My experience has been that for every 20 ebooks I obtain at Smashwords 2 or 3 will be excellent or outstanding, 4 or 5 will be good, and the rest unreadable for one reason or another.
But for Smashwords to keep being a great place to find ebooks from indie authors, it needs to improve the experience by which ebooks are found. I’ve given a few suggestions; perhaps down the road there will be more.
Your critique is so true! I rarely have the patience to wade through the search process – in the year that I have known about Smashwords I have found only five or six titles I downloaded in spite of my dozens attempts to navigate the site. My time is too valuable to spend poking through confusing search results when there are so many other places to find free and inexpensive ebooks. I keep returning because I read so many raves on the blogs about all the great indies there, but I come away disappointed and frustrated more often than with something to read!
I’ve tried browsing Smashwords a few times and found it pretty fruitless. The only time I’ve actually bought anything there was the result of a recommendation somewhere else and going there knowing exactly what I was looking for (and unfortunately most of those had bad formatting). I’m sure there are some very good books there that I would like, but…
Smashwords *desperately* needs better search options. There are plenty of useful possibilities–increasing the number of word-count features, show an alphabetical list of authors, exclude by keyword or genre, sort by most-downloaded or most-added-to-library, sort by price (not just “free/not free”)… A few weeks ago, I came up with a list of things I want from Smashwords, knowing that it wasn’t comprehensive and I didn’t care about getting all of them.
My experience has been that for every 20 ebooks I obtain at Smashwords 2 or 3 will be excellent or outstanding, 4 or 5 will be good, and the rest unreadable for one reason or another.
That’s about what I’ve noticed. And while I’m sometimes willing to slog through at least the beginnings of 12-15 poorly-written or badly-formatted things on my way to good books, most people aren’t; Smashwords needs to start adding the tools readers need to find what they want to read.
Sadly you have been completely overlooking the biggest flaw of Smashwords – they utter lack of quality on the technical end. The technology they use to convert and build their eBooks is completely broken and creates books that are not only unsightly but typically riddled with formatting errors of all sorts.
All the authors you mentioned can be found on Amazon as well and personally, I’d rather buy my books at Amazon where the eBook quality is usually notably higher and the price is the same thanks to Amazon’s automatic price matching.
Thanks Rich, hey all, this is great feedback. Keep it coming!
Mark: I would love to see a filter whereby authors can indicate (perhaps via a checkbox on the submission page) whether the book is a backlist republication (i.e. once published in paper by a mainstream publisher). I would love to be able to search specifically for these sorts of books, but unless an author indicates this in the description, there is no way to know that right now and no way to search specifically for these books. I would also like a proper wishlist feature, and the ability to sort or group books in my collection.
Mark: I know from previous blog posts that your staff is diligently working on new features and, despite the issues mentioned in this post, I still find Smashwords to be one of my favorite ebook sites, especially because of its commitment to DRM-free books.
I see these issues as merely growing pains.
My own additional suggestions:
1) More prominence on the tagging system…perhaps even a “tag cloud” feature, “popular tags” etc. (add a delicious.com style tagging system). Tag search within a category.
2) More search sub-categories (again, tagging could serve that same role)
3) A “featured reads” blog — this is where Smashwords could shine, promoting new and notable books for readers.
4) Community message boards where members could trade reviews, faves, questions, much like the various Kindle-related boards. A strong community sense could add so much to the Smashwords experience — it would allow readers and writers to connect.
5) Maybe some features comparable to Amazon’s “people who liked this book also liked these other books,” etc.
The million dollar payday in this business is for the folks who help readers find the authors they want to read — with the huge volume of books being produced, bloggers and message boards are going to play a huge role in helping readers find the books that they will enjoy most.
Bill Smith
http://www.BillSmithBooks.com
Don’t know if this is a good idea or not, just throwing it out there: How many downloads a book has had.
“Mark: I would love to see a filter whereby authors can indicate (perhaps via a checkbox on the submission page) whether the book is a backlist republication (i.e. once published in paper by a mainstream publisher). I would love to be able to search specifically for these sorts of books, but unless an author indicates this in the description, there is no way to know that right now and no way to search specifically for these books. I would also like a proper wishlist feature, and the ability to sort or group books in my collection.”
I agree, this would be a nice feature and would likely have been going to Smashwords more often.
FrequentReader, I’ve read a lot of books from Smashwords. Some are very well formatted and some are almost unreadable. If the fault was with the technology, then they’d all have problems. It’s obvious, just from scanning the newest releases, that many writers simply ignore the most basic requirements. If someone can’t be bothered to put their book in the right category, can’t write a description that makes sense, and doesn’t have a clue about reasonable pricing, the chances are high that they didn’t pay any attention to formatting, either. When you see a sample of only 10% (sometimes of a very short novel) and most of it is taken up with empty pages and/or sprawling front matter, that’s the author’s fault, not Smashwords’. Ditto basic formatting issues like line spacing.
I’ve been following Robinson for years. Glad to know someone else folded her in their backpack as well. Although I don’t have kids, her words almost made me wish I did, if, for a brief second.
It’s hard being a democrat today. Thanks, Mrs. Robinson for making me a part of your mind’s eye. Coo Coo Ca choo.
As a Smashwords author, I find their Meatgrinder technology baffling. I have uploaded books that were painfully formatted to perfection, only to get a message two days later that I was mixing paragraph styles. I follow the Style Guide and I know how to use Word. I’ve read my books in the various viewers and they look fine. It’s a pain in the A-hole having to submit a new version and go back to 3765 in the queue, when there was nothing wrong with the first version.