Site problems – let us know

images Some readers have reported problems accessing the site.  We’ve checked our server logs and everything seems to be fine on this end.  So we need your help to find out exactly what’s going on.

If you experience a problem leave a comment here.  It does not help if you just say you can’t access the site.  There are too many variables for this to be useful.  Please tell us exactly what the error message you received said.  With this info we can do some diagnostics.

You can help yourself too.  If you have persistent errors getting to the site contact your ISP.  When we changed hosts our new domain was propagated out to all ISPs so they could find us.  Some ISPs may not have received the information, or didn’t properly update their tables.  We can’t do anything about this, but you can call your ISP and ask them to check that they have our  site properly registered.

5 Comments on Site problems – let us know

  1. Logan Kennelly // April 9, 2009 at 1:07 pm //

    I frequently have problems connected to the site, and they are all DNS related. The next time it happens, I’ll look into it a bit more.

  2. Logan Kennelly // April 9, 2009 at 1:07 pm //

    I frequently have problems connecting to the site, and they are all DNS related. The next time it happens, I’ll look into it a bit more.

  3. Problem is definitely DNS. Here is a trace of a current query.

    dig +trace teleread.com

    ; <> DiG 9.5.0-P2 <> +trace teleread.com
    ;; global options: printcmd
    . 8082 IN NS c.root-servers.net.
    . 8082 IN NS d.root-servers.net.
    . 8082 IN NS e.root-servers.net.
    . 8082 IN NS f.root-servers.net.
    . 8082 IN NS g.root-servers.net.
    . 8082 IN NS h.root-servers.net.
    . 8082 IN NS i.root-servers.net.
    . 8082 IN NS j.root-servers.net.
    . 8082 IN NS k.root-servers.net.
    . 8082 IN NS l.root-servers.net.
    . 8082 IN NS m.root-servers.net.
    . 8082 IN NS a.root-servers.net.
    . 8082 IN NS b.root-servers.net.
    ;; Received 417 bytes from 205.211.30.21#53(205.211.30.21) in 3 ms

    dig: couldn’t get address for ‘k.root-servers.net': not found

  4. I also have problems while at work during the day. They are all DNS related as well (nost not found). I will look into it deeper the next time it happens.

  5. I get ‘Page Load error’ messages a lot.
    Page load error Firefox can’t find the server at http://www.teleread.com. The browser could not find the host server for the provided address.

    * Did you make a mistake when typing the domain? (e.g. “ww.mozilla.org” instead of “www.mozilla.org”)
    * Are you certain this domain address exists? Its registration may have expired.
    * Are you unable to browse other sites? Check your network connection and DNS server settings.
    * Is your computer or network protected by a firewall or proxy? Incorrect settings can interfere with Web browsing.

    A few refreshes generally will get it eventually but I often need more than one try.

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