Site News – connectivity problems fixed!

Well, we hope they are. I’ve had reports from some people who were completely unable to access the site saying that we are now on line for them. If you know of anyone who has had problems please tell them to try again. It could take up to 3 days for a complete propagation of our DNS fix, but in most cases it should be working now.

Our hearty THANKS!!! to Alexander Turcic of Mobile Read for pointing us in the right direction. Nobody seemed to know what the problem could be, so I emailed Alex in case he knew something, and he replied with the suggestion that cured the problem. Shows that the ebook community stands by each other in times of need.

If you are still experiencing problems, or if your connectivity has markedly improved, please let us know so that we can stay on top of the situation.

2 Comments on Site News – connectivity problems fixed!

  1. Logan Kennelly // April 14, 2009 at 5:01 pm //

    So what was the problem and solution? The answer might help someone else resolve similar issues in the future.

  2. To be honest, I’m not a network guy and the solution was meaningless to me. Here is what Alex reported to me:

    your nameservers don’t have any IP addresses registered to them (name server A records). Normally the parent name server will list them. These name server A records are also called ‘host records’ and are usually set by the domain name registrar. It may be very well that some ISPs use this information to do the required recursive lookups for teleread.com and refuse to go further if they don’t find the necessary information.

    So your (or your provider’s) next step would be to go to the registrar add NS records for ….

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