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By Paul Biba

customer service.jpgTech blogger Jesse Vincent begins his story by saying:

Barnes & Noble have, without a doubt, the worst customer service of any company I have dealt with in the past decade. They’ve made repeated promises to me that they’ve failed to keep and told me that it’s my fault. They’ve put out _press releases_ about how generously they were taking care of the customers whose nooks failed to arrive for Christmas and then turned around and flatly refused to honor that promise. If you want a hackable linux-based ebook reader with a great user experience and great customer support, buy a Kindle.

and ends by saying:

At this point, I have little hope of ever seeing any sort of compensation from Barnes & Noble. They’ve strung me out past the limit of their 14-day return policy, so I couldn’t even return the device. I don’t really know what’s next for me and the nook. I can tell you that Barnes & Noble are never getting another dime of my money. I hope you think twice before giving them any of yours. Somewhat coincidentally, Amazon announced the Official Kindle SDK this week. If you want a hackable linux-based ebook reader with a great user experience and great customer support, buy a Kindle. (Yes, I make money if you click that link. Actually, if just four people buy Kindles because of this post, I end up with the $100 Barnes & Noble stiffed me.)

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