iBook buyers beware – no refund or exchange even if your book has been updated!
July 28, 2010 | 11:11 am
By Paul Biba
Douglas Cootey has a cautionary tale on his blog about his inablity to get a refund on an iBook that was replaced by a newer version.
Unfortunately, “Ender’s Game” by Orson Scott Card was a different matter. The book was so full of errors I swear it had not been scanned by OCR software as much as it had been scrambled by it. I bookmarked 32 pages of errors, and those are just the ones I was able to find. It seemed every occurrence of “ru” was turned into an “m”. There were other issues, too, like runtogetherwords, etc. …
Several weeks later I checked on the book and downloaded the available sample. The errors seemed to have been corrected, but iBooks wouldn’t let me re-download the book. It seems my edition of the book had been removed and replaced with an updated edition. … It also left me out in the cold. …
I reported the problem to iBooks support and asked for an exchange. … Last weekend I received a email … [which said] … I understand that you purchased, “Ender’s Game”, and you do would like the updated version instead. I know how this is concerning for you and I will be glad to look into this issue for you. I have looked at your purchase. I am unable to refund this item. I do apologize for any inconvenience. I cannot “replace” this item with a new one. Your request for a refund for “Ender’s End” was carefully considered; however, according to the iTunes Store Terms of Sale, all purchases made on the iTunes Store are final. This policy matches Apple’s refund policies and provides protection for copyrighted materials.
So now I’m out $6. It’s not the end of the world, but I’m still bothered by it, especially since I received a refund before for the first error-filled eBook and it wasn’t nearly as error-filled as the second book. To say Apple doesn’t do refunds is not quite true.
It seems a simple matter to me. Tor sold me a book through iBooks that was copyedited so poorly that they pulled it and replaced it with a new version. I would simply like to get a copy of that edition.