Comments on: UPDATE: Amazon customer’s account mysteriously restored

By: Andrys

Andrys — Sat, 03 Nov 2012 09:44:11 +0000

Martin,
Apparently, and it was mentioned earlier too, she had a physical problem with her Kindle – it was broken. It was the server that she couldn’t access with an inactive account. It’s all confusing because the UK rep who wrote the awful replies to her about her deactivated account (presumably in the UK) is unknown to Amazon US, and she lives in the Netherlands and bought her books from Amazon US.

Carolyn Kellogg tweeted about the broken Kindle and I re-tweeted it. Thought I mentioned it here but it may have been on another Teleread thread.

Here are the two tweets with a link to the article. In the article the Phipps linked-article should be read as well.

https://twitter.com/kindleworld/statuses/262026241677328385

The text:
“Carolyn Kellogg ‏@paperhaus
Apparently Norwegian customer’s Kindle NOT wiped; it was broken & then the account was closed. http://boingboing.net/2012/10/22/kindle-user-claims-amazon-dele.html …”

By: Lynn Mann

Lynn Mann — Thu, 01 Nov 2012 14:32:28 +0000

Regarding Amazon’s ability to block access to my books at will: Why can’t I just xfer them to external storage? Oh, that’s right – Kindle doesn’t _have_ external storage. Yet another reason not to buy a closed ecology device like Nook, i-Pad or Kindle. Buy a tablet and you can access all 3 AND save your stuff from their sticky fingers.

By: Martin

Martin — Thu, 25 Oct 2012 15:24:05 +0000

There’s also the point that everyone was saying Linn had their Kindle wiped when someone pointed out that in fact they’d broken their Kindle and by being blocked from their Amazon account couldn’t redownload them.
Which is it? If Amazon didn’t delete all their books it makes the whole outrage a lot less outrageous (although not wholly) than it should have been.

By: Andrys

Andrys — Thu, 25 Oct 2012 12:31:09 +0000

Re my post, “nvsk” is not strange new slang but a typo for “back”

By: Andrys

Andrys — Thu, 25 Oct 2012 12:30:01 +0000

It was her Amazon UK account that was closed, per wording from the letter to her, quoted by The Guardian. What was odd was, as I remember, she said she tended to buy from Amazon.com rather than UK.

The customer support thing that wrote her like a total robot (worse, actually, since robots are usually programmed to do better) may have been with Amazon UK since he mentioned closing her Amazon UK account.

The US KINDLE Customer Support contact is at http://amazon.com/kindlesupport and they’ll call certain areas of the world nsvk within one minute. The UK, for sure. Don’t know about Norway. But there is an option to write there as well.

I wonder if UK customer-relations (a different dept from UK customer support) was just wholly out of order. That was gross.

By: tony

tony — Wed, 24 Oct 2012 04:14:59 +0000

So Amazon PR says “If any customer has trouble accessing their content, he or she should contact customer service for help. ”

Linn did that and Amazon customer service refused to help her.

By: Brianna Leigh

Brianna Leigh — Wed, 24 Oct 2012 03:03:47 +0000

I wonder if I could get rid of my Amazon credit card this way.