Barnes & Noble ebook refund policy a mess? It’s certainly inconsistent.
By Paul Biba
Our Chris Meadows reported on how B&N changed its ebook format here. Two comments were made to that post, one after the other, that I thought I should bring to the first page. The fist comment is by sehlat, posted on December 14, who says:
I got a “Courtesy Refund”, according to B&N’s customer support. The book I bought showed up in the Palm-compatible eReader format, so I re-bought it.
But with an experience like this, it’s going to be rather some time before I consider doing business with Barnes and Ignoble again.
The second comment by DJ, posted on December 23, relates a completely different experience:
I downloaded the free B&N ereader for my IPhone, then purchased several books….first one worked ok and then the program started to crash everytime I tried to read a book. I asked for a refund and B&N said they can’t give a refund and I could read on a windows computer. Lot of good that does for being “on the go” when my windows computer is a desktop! I am not really tech savvy…I just assume that if B&N is selling an ebook it will be readable on their ereader?
Come on Barnes & Noble, please tell us just what your refund policy really is.
December 24th, 2009 at 11:29 am
One can always remove the DRM from B&N ebooks. I know that it is illegal in the US though.
December 24th, 2009 at 10:51 pm
If B&N won’t refund your money, just do a charge back on your credit card. Their “policies” don’t override consumer protection laws. You bought a product that did not work as advertised.