http://www.teleread.com/microsoft/the-bed-bug-letter-a-lesson-for-e-book-advocates/ News & views on e-books, libraries, publishing and related topics Wed, 15 Feb 2012 08:05:45 +0000 hourly 1 http://wordpress.org/?v=3.2.1 http://www.teleread.com/microsoft/the-bed-bug-letter-a-lesson-for-e-book-advocates/comment-page-1/#comment-919537 platform beds phil Wed, 01 Oct 2008 16:28:54 +0000 http://www.teleread.org/blog/?p=432#comment-919537 I know this article is dated (2003) but it really holds true even today that years ago if an end-user presented an issue to a company they would listen and take action. It almost seems like today that manufacturers, retailers and service are doing exactly what this article states and almost blaming the end-user. Accountability is something I think has been lost over the years and to do right by the end-user. I know this article is dated (2003) but it really holds true even today that years ago if an end-user presented an issue to a company they would listen and take action. It almost seems like today that manufacturers, retailers and service are doing exactly what this article states and almost blaming the end-user. Accountability is something I think has been lost over the years and to do right by the end-user.

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